APPLICATION DEVELOPER II

One of the country’s most selective public research universities, Clemson University serves a uniquely driven and highly accomplished student body.

Ranked consistently as one of the best national public university by U.S.News & World Report, Clemson is a science- and engineering-oriented college dedicated to teaching, research and service. Founded in 1889, we remain committed both to world-class research and a high quality of life. In fact, 91 percent of our seniors say they’d pick Clemson again if they had it to do over.

Clemson’s retention and graduation rates rank among the highest in the country for public universities. We’ve been named among the best values by Kiplinger magazine in 2013, and SmartMoney in 2012 ranked us No. 7 in student return on investment.

Our beautiful college campus sits on 1,400 acres in the foothills of the Blue Ridge Mountains, along the shores of Hartwell Lake. But we also have research facilities and economic development hubs throughout the state of South Carolina — in Greenville, Greenwood, Columbia and Charleston.

WELCOME TO CLEMSON!

Clemson is calling...are you ready to answer the call?

One of the most productive public research universities in the nation, Clemson University attracts and powerfully unites students, faculty and staff whose greatest desire is to make a difference in the lives of others.

Clemson has recently been named a top 25 public college in the country by the Wall Street Journal, a top South Carolina employer by Forbes and a Military Friendly Employer for five years running. Through our research, outreach and entrepreneurial projects, Clemson University and its employees are driving economic development and improving quality of life in South Carolina and beyond.

So,... are you ready?

JOB SUMMARY:

The Information Systems Business Analyst III plays a key role in supporting and enhancing Clemson University's research grant application system. This position provides comprehensive technical and customer service support, ensures seamless system functionality, and collaborates with university staff to maintain cohesive web and eForm designs. Through process improvement, effective documentation, and user-focused enhancements, the Analyst supports principal investigators (PIs) and staff in achieving research excellence.

JOB DUTIES:

50% - Essential - System Administration Support:
Responsible for managing and improving the InfoEd research grant system to enhance the experience of users, while working on eforms, modules and web administration. The role involves troubleshooting account issues, implementing eForm updates and workflow revisions, enabling user notifications, and delivering quality-of-life improvements. In addition, this position ensures compliance with Clemson University's branding and website standards by maintaining unit-specific web content. XML, HTML, CSS, and JavaScript / XSLT exposure.
25% - Essential - Technology Support:
Provide day-to-day system support for InfoEd users, including troubleshooting account access issues and resolving user queries. Enable user notifications and reporting functionalities to improve system engagement and usability. Assist in the design and implementation of system enhancements within InfoEd's capabilities, such as eForm updates and additional system features.
15% - Essential - Process Improvement:
Work closely with university units to identify opportunities for process automation and efficiency within InfoEd workflows. Collaborate on the implementation of revised eForms and workflows to support evolving university research needs. Continuously analyze system feedback to recommend and execute feature upgrades and process optimizations.
5% - Essential - Customer service focus:
Act as a primary point of contact for InfoEd users, ensuring timely resolution of system-related inquiries and issues. Provide clear communication and training resources to empower users in navigating InfoEd effectively. Foster positive relationships with stakeholders, including principal investigators and research staff, to understand their system needs.
5% - Essential - Documentation and Reporting:
Maintain detailed system documentation, including user guides, troubleshooting steps, and release notes for updates. Generate and provide analytical reports from InfoEd to inform decision-making and demonstrate system performance. Collaborate with stakeholders to design and document visually engaging enhancements for InfoEd communications and interfaces.

MINIMUM REQUIREMENTS:

Education - High School or Equivalent and work experience in the modification and maintenance of system programs, the design and development of system software, or the testing and debugging of system software. An associate's degree or a bachelor's degree in a related field may be substituted for the required work experience
Work Exp 4+ years

PREFERRED REQUIREMENTS:

Education - Associate's Degree - information technology or related computer field

RESPONSIBILITIES

JOB KNOWLEDGE
Comprehensive Job Knowledge - Comprehensive knowledge of theories and practices and ability to use in complex, difficult and/or unprecedented situations
SUPERVISORY RESPONSIBILITIES
No Supervisory Duties - Not responsible for supervising employees.
BUDGETARY RESPONSIBILITIES
No Budget Responsibilities - No fiscal responsibility for the department's budget.

PHYSICAL REQUIREMENTS:

10% - Stand for prolonged period
20% - Sit (stationary position) for prolonged period
50% - Walk or move about
   5% - Ascend or descend (i.e. stairs, ladder)
   5% - Position self to accomplish task (i.e. stoop, kneel, crawl)
30% - Communicate, converse, give direction, express oneself
25% - Recognize or inspect visually
20% - Move, transport, raise or lower
   5% - Extends hands or arms in any direction

WORKING CONDITIONS:

No Work Conditions

WORK SCHEDULE:

Standard Hrs: 37.5

COMPENSATION INFORMATION

Expected Salary Range ($ 52,100.00 - $ 70,000.00)

Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.

ESSENTIAL PERSONNEL LEVEL

Normal Operations
Required to follow emergency facility closure directives, and not normally expected work on-site during emergency situations.

JOB LOCATION:

Clemson, SC

APPLICATION DEADLINE:

March 20, 2026

MILITARY AND VETERAN:

MILITARY EQUIVALENCY:
Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.
VETERAN PREFERENCE:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.

State policy for veteran preference states that for qualifying, full-time permanent positions, a veteran applicant may receive preference if they meet the job's minimum qualifications, were discharged under honorable conditions from the military, and submit their DD-214 for confidential review by the Office of Human Resources.
To claim Veteran Preference for qualifying positions, email hrjob@clemson.edu upon submission of your application.

CLOSING STATEMENT:

Clemson University is an EEO/AA employer. Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status.