CRM SYSTEM SPECIALIST (ENROLLMENT MANAGEMENT)

One of the country’s most selective public research universities, Clemson University serves a uniquely driven and highly accomplished student body.

Ranked consistently as one of the best national public university by U.S.News & World Report, Clemson is a science- and engineering-oriented college dedicated to teaching, research and service. Founded in 1889, we remain committed both to world-class research and a high quality of life. In fact, 91 percent of our seniors say they’d pick Clemson again if they had it to do over.

Clemson’s retention and graduation rates rank among the highest in the country for public universities. We’ve been named among the best values by Kiplinger magazine in 2013, and SmartMoney in 2012 ranked us No. 7 in student return on investment.

Our beautiful college campus sits on 1,400 acres in the foothills of the Blue Ridge Mountains, along the shores of Hartwell Lake. But we also have research facilities and economic development hubs throughout the state of South Carolina — in Greenville, Greenwood, Columbia and Charleston.

WELCOME TO CLEMSON!

Clemson is calling...are you ready to answer the call?

One of the most productive public research universities in the nation, Clemson University attracts and powerfully unites students, faculty and staff whose greatest desire is to make a difference in the lives of others.

Clemson has recently been named a top 25 public college in the country by the Wall Street Journal, a top South Carolina employer by Forbes and a Military Friendly Employer for five years running. Through our research, outreach and entrepreneurial projects, Clemson University and its employees are driving economic development and improving quality of life in South Carolina and beyond.

So,... are you ready?

JOB SUMMARY:

The Customer Relationship Management (CRM) System Specialist plays a key role in supporting the day-to-day functionality of the CRM system and providing comprehensive Slate support for special programs (e.g., Honors College, New Student Orientation). Serve as first-level support for all concerns related to Slate raised by users. Work in project teams to support the implementation of new Slate functionality. Assists the Enrollment Management communications team with emails, portal content, and other communication initiatives in Slate.

JOB DUTIES:

45% - Essential - Functional Development and Process Optimization: In alignment with Enrollment Management priorities, provide comprehensive Slate support for special programs (e.g., Honors College, New Student Orientation) including building and updating applications, Reader and workflow functionality, event registration forms, and post-event surveys. With guidance from the CRM manager and in partnership with the Slate Co-Captains, support the day-to-day functionality of the CRM system and identify, analyze, and implement improvements to CRM workflows and processes to enhance efficiency and effectiveness. Assist with Slate security and compliance.
20% - Essential - Diagnostics & Support: Serve as first-level support for concerns related to Slate raised by users, collecting necessary details and triaging the requests for the team, including first-level diagnostics. Provide comprehensive Slate support for campus partners, including building and maintaining reports, training and troubleshooting.
20% - Essential - Project Management: In collaboration with campus partners and CRM team members, manage Slate projects and support the implementation of new Slate functionality via project teams. Assist in establishing project expectations, developing project timelines, coordinating task assignments, setting up meetings, testing functionality, and managing stakeholder feedback.
15% - Essential - Communications: Assists the Enrollment Management communications team with emails, portal content, and other communication initiatives in Slate. Collaborates with campus partners to create communication plans and timelines for special programs, such as Honors College, New Student Orientation, and enrollment pathway programs.

MINIMUM REQUIREMENTS:

Education - High School Diploma or Equivalent
Experience - Experience in computer system development and modification

PREFERRED REQUIREMENTS:

Education - Bachelor's Degree
Experience - Experience in Higher Education, specifically with Slate, is preferred

RESPONSIBILITIES

JOB KNOWLEDGE
Firm Job Knowledge - Firm working knowledge of concepts, practices and procedures and ability to use in varied situations
SUPERVISORY RESPONSIBILITIES
No Supervisory Duties - Not responsible for supervising employees.
BUDGETARY RESPONSIBILITIES
No Budget Responsibilities - No fiscal responsibility for the department's budget.

PHYSICAL REQUIREMENTS:

   Stand for prolonged period
   Sit (stationary position) for prolonged period
   Walk or move about
   Communicate, converse, give direction, express oneself
   Recognize or inspect visually

WORKING CONDITIONS:

No Work Conditions

WORK SCHEDULE:

Standard Hrs: 37.5

COMPENSATION INFORMATION

Anticipated Hiring Range ($50,000.00 - $65,000.00)

Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.

ESSENTIAL PERSONNEL LEVEL

Normal Operations
Required to follow emergency facility closure directives, and not normally expected work on-site during emergency situations.

JOB LOCATION:

Clemson, SC

APPLICATION DEADLINE:

October 31, 2024

MILITARY AND VETERAN:

MILITARY EQUIVALENCY:
Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.
VETERAN PREFERENCE:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.

State policy for veteran preference states that for qualifying, full-time permanent positions, a veteran applicant may receive preference if they meet the job's minimum qualifications, were discharged under honorable conditions from the military, and submit their DD-214 for confidential review by the Office of Human Resources.
To claim Veteran Preference for qualifying positions, email hrjob@clemson.edu upon submission of your application.

CLOSING STATEMENT:

Clemson University is an AA/EEO employer and does not discriminate against any person or group on the basis of age, color, disability, gender, pregnancy, national origin, race, religion, sexual orientation, veteran status or genetic information.