Clemson is calling...are you ready to answer the call?  

One of the most productive public research universities in the nation, Clemson University attracts and powerfully unites students, faculty and staff whose greatest desire is to make a difference in the lives of others. 

Clemson has recently been named a top 25 public college in the country by the Wall Street Journal, a top South Carolina employer by Forbes and a Military Friendly Employer for five years running. Through our research, outreach and entrepreneurial projects, Clemson University and its employees are driving economic development and improving quality of life in South Carolina and beyond.

So,... are you ready?

Clemson University's CCIT Customer Service Support Team is looking for a Senior IT Consultant to fulfill the following duties:

• This position provides customized College or department level IT service through technical support, troubleshooting, and assistance with IT-related concerns. 
• Attention to detail and a customer-focused mindset is required. 
• Performs other duties as assigned.

40% - Essential - Technical Support:
Provides technical support to customers through in-person visits, phone calls, or email. Troubleshoots software and hardware issues, identifies root causes, and implements solutions promptly. Assists with software installations, updates, and configurations. Serve as the initial on-site contact for classroom technology and video conferencing systems. Assists team lead with the development of life cycle replacement plans for equipment and provides purchasing assistance for hardware and software.
30% - Essential - Consulting: 
Works with College or department to help plan or refine any technology needs, recommending solutions that fit within Clemson's approved ecosystem or assists with submittal to IT Governance.  Assists with referral to other CCIT areas or external vendors, as needed.   Works and coordinates with peers, facilities, trades, and other contractors as needed.
20% - Essential - Documentation:
Maintains accurate records of IT support requests, resolutions, and service activities within the Clemson approved documentation system. Contributes to and assists with maintaining a knowledge base of common issues and resolutions to assist other technical staff.  Participates in IT community meetings and forums to help share relevant IT knowledge and information.
5% - Essential - Technical Training and Industry Awareness:
Provides technical training for customers for the use of University tools and resources along with best practices. Assists with the on-going training of IT student workers and may directly supervise students. Maintains awareness of the IT industry regarding hardware and software applicable to the University through participation in weekly/monthly technical meetings and engaging in technical discussions with other IT staff. Completes training as required by the department or University.
5% - Essential - Compliance and On-Call Support:
Assists lead consultant in developing departmental standards, policies and procedures. Provides on-call hardware, software, and technical support to faculty, staff, and other end users when necessary.

Education - High School Diploma 

Work Experience - Experience in office automation systems, data communications system design, installation, operation, repair, sales or marketing, or processing of information in a data processing environment or related systems. A degree in a related field may be substituted for the required experience on a year-for-year basis.

Education - Information Technology or related 

Work Experience - 5+ Years Work Experience in Information Technology or a related field. 

JOB KNOWLEDGE
Comprehensive Job Knowledge - Comprehensive knowledge of theories and practices and ability to use in complex, difficult and/or unprecedented situations
SUPERVISORY RESPONSIBILITIES
Supervises Student Workers only - Supervises Student workers only
BUDGETARY RESPONSIBILITIES
No Budget Responsibilities - No fiscal responsibility for the department's budget.

  10% - Stand for prolonged period
  20% - Sit (stationary position) for prolonged period
  50% - Walk or move about
   5% - Ascend or descend (i.e. stairs, ladder)
   5% - Position self to accomplish task (i.e. stoop, kneel, crawl)
  30% - Communicate, converse, give direction, express oneself
  25% - Recognize or inspect visually
   5% - Extends hands or arms in any direction
  30% - Perceive, observe, clarity of vision

No Work Conditions

Standard Hrs: 37.5

Expected Salary Range: ($ 46,655.00 - $ 64,138.00)
 

Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.

Normal Operations
Required to follow emergency facility closure directives, and not normally expected work on-site during emergency situations.

Clemson, SC

October 15, 2024 @ 11:59 PM

MILITARY EQUIVALENCY:
Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.
VETERAN PREFERENCE:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.      

State policy for veteran preference states that for qualifying, full-time permanent positions, a veteran applicant may receive preference if they meet the job's minimum qualifications, were discharged under honorable conditions from the military, and submit their DD-214 for confidential review by the Office of Human Resources.
To claim Veteran Preference for qualifying positions, email hrjob@clemson.edu upon submission of your application.         

Clemson University is an AA/EEO employer and does not discriminate against any person or group on the basis of age, color, disability, gender, pregnancy, national origin, race, religion, sexual orientation, veteran status or genetic information.